Responsible Gaming
Gaming Should Be Entertainment
Online pokies should be enjoyed as a form of entertainment only, not as a way to earn money or solve financial problems. There is no guaranteed way to win, and the odds always favour the house. Please gamble responsibly and only with money you can afford to lose.
Age Verification
You must be 18 years of age or older to participate in online gambling in New Zealand. If you are under the legal gambling age, please do not use these services. Parents and guardians are encouraged to discuss responsible gaming with young people.
Warning Signs of Problem Gambling
If you recognise any of the following signs in yourself or someone you know, it may indicate a gambling problem:
- Chasing losses by gambling more to recover money lost
- Gambling with money intended for bills, rent, food, or other essentials
- Hiding gambling activity or lying about the amount of time and money spent gambling
- Unable to stop or reduce gambling despite trying
- Experiencing mood changes (irritability, anxiety, depression) when not gambling
- Neglecting family, friends, work, or school due to gambling
- Borrowing money or going into debt to fund gambling
- Feeling a constant urge to gamble or needing to gamble with increasing amounts of money
- Using gambling as an escape from stress, problems, or negative emotions
Self-Help Tools
Most reputable online gambling operators offer tools to help you maintain control:
- Deposit Limits: Set a maximum amount you can deposit within a specified timeframe
- Loss Limits: Set a maximum amount you are willing to lose within a specified timeframe
- Reality Checks: Receive reminders during gambling sessions about how long you've been playing
- Time Limits: Restrict the duration of your gaming sessions
- Self-Exclusion: Voluntarily exclude yourself from gambling platforms for a set period or indefinitely
Always speak with your operator's customer support team if you wish to activate any of these features.
Support Organizations for New Zealand
If you or someone you know needs help with problem gambling, the following organisations provide free, confidential support:
New Zealand Services
- Problem Gambling Foundation (New Zealand)
Free counselling and support for problem gambling
Phone: 0800 664 262
Website: www.pgf.nz - Gamblers Anonymous (Aotearoa New Zealand)
Self-help support groups and peer support
Phone: 0800 664 262
Website: www.gamblersanonymous.org.nz - 1737 Suicide and Crisis Lifeline
Call or text 1737 for free, 24/7 support
Available for anyone in crisis or struggling
International Services
- GamCare (United Kingdom) – www.gamcare.org.uk
- GamStop (United Kingdom) – www.gamstop.co.uk
- Gambling Help Online (Australia) – www.gamblinghelponline.org.au
- Responsible Gambling Council (Canada) – www.responsiblegambling.org
- National Council on Problem Gambling (United States) – www.ncpgambling.org
Take Action Today
If you or someone close to you is struggling with problem gambling, please reach out for help. Seeking support is a sign of strength, not weakness. The organisations listed above are free, confidential, and available to help you regain control of your life.
Remember: Help is always available. You don't have to face this alone.